Faqs

Q: What does Deliveright do?

A: Deliveright offers two services. We deliver furniture to customers’ homes for our clients: furniture vendors, manufacturers, e-commerce platforms, retailers, interior designers, basically anyone who is selling furniture to a customer. We also license our proprietary delivery platform, Grasshopper, to other delivery companies.

Q: What is white-glove, final-mile delivery?

A: White glove service means that our delivery team will assemble and place the furniture in the customer’s home. Final-mile refers to the last stage of the furniture supply chain – getting the product from a nearby hub into the customer’s home. Although the Deliveright team only performs final-mile deliveries, if you sign up with us we will coordinate the entire delivery process by using one of our freight partners to ship the furniture from the manufacturer to one of our hubs. You won’t have to worry about any part of the delivery process anymore.

Q: How can I learn more about Deliveright’s delivery platform, Grasshopper?

A: If you are interested in learning more about Grasshopper, you can request a demo by one of our team members. You should also check out our technology page, where we discuss Grasshopper in greater detail.

Q: How can I get Deliveright to start performing deliveries for me?

A: You can contact our sales team and we will get back to you with all the information you need.

Q: What areas does Deliveright service?

A: Take a look at our coverage map – we deliver to the majority of the eastern United States, including Florida. We also deliver to large population centers in California. We are expanding rapidly and expect our coverage area to grow in the very near future.

Q: Does Deliveright deliver merchandise other than furniture?

A: At the moment, we are focusing solely on furniture in order to provide the best possible service that we can. However, we anticipate expanding our service to include delivery of other heavy goods in the near future.

Q: How do I place an order?

A: Just sign up if you do not already have an account, or log in to your existing account if you do have one. From there, click the “Order” button at the top of the page, follow all the instructions and enter as much information as you have, and your order will be on its way!

Q: How can I track a delivery?

A: To track your order status, please go to our tracking tool and enter your order number.

Q: How much does a delivery cost?

A: The delivery cost depends on the consumer’s zip code and the combined weight of the items ordered, among other factors.  Simply use our instant quote tool to calculate your shipping cost.

Q: What happens if merchandise is damaged?

A: Since the retailer never has to handle the merchandise, the retailer is not responsible for any delivery damage.  Once Deliveright picks up merchandise from the manufacturer, we are responsible for it until the end consumer accepts it in the home.  Upon acceptance by the consumer, the retailer (and manufacturer) receive an email confirmation of the delivery along with any comments made by the consumer.  Manufacturers are responsible for any manufacturers’ defects.

Q: What happens if the customer changes his or her mind?

A: By getting merchandise to consumers in only 3 to 5 days, we think buyer’s remorse is likely to be minimized.  We can help reduce this risk for retailers, but we count on retailers to manage relationships with end consumers.  We do not offer refunds for undamaged merchandise that is refused by consumers. Deliveright can return merchandise to a retailer if a customer refuses delivery.

Q: What is the minimum order size?

A: One piece.  Not one truckload, just one piece.  Take advantage of the power of the Deliveright network.