Q: What is white-glove, final-mile delivery?

A: White glove service means that our delivery team will assemble and place the furniture in the customer’s home. Final-mile refers to the last stage of the furniture supply chain – getting the product from a nearby hub into the customer’s home. Although the Deliveright team only performs final-mile deliveries, if you sign up with […]

Q: What areas does Deliveright service?

A: Take a look at our coverage map – we deliver to the majority of the eastern United States, including Florida. We also deliver to large population centers in California. We are expanding rapidly and expect our coverage area to grow in the very near future.

Q: How do I place an order?

A: Just sign up if you do not already have an account, or log in to your existing account if you do have one. From there, click the “Order” button at the top of the page, follow all the instructions and enter as much information as you have, and your order will be on its […]

Q: How much does a delivery cost?

A: The delivery cost depends on the consumer’s zip code and the combined weight of the items ordered, among other factors.  Simply use our instant quote tool to calculate your shipping cost.

Q: What happens if merchandise is damaged?

A: Since the retailer never has to handle the merchandise, the retailer is not responsible for any delivery damage.  Once Deliveright picks up merchandise from the manufacturer, we are responsible for it until the end consumer accepts it in the home.  Upon acceptance by the consumer, the retailer (and manufacturer) receive an email confirmation of […]

Q: What happens if the customer changes his or her mind?

A: By getting merchandise to consumers in only 3 to 5 days, we think buyer’s remorse is likely to be minimized.  We can help reduce this risk for retailers, but we count on retailers to manage relationships with end consumers.  We do not offer refunds for undamaged merchandise that is refused by consumers. Deliveright can […]